Unlimited complaints

A clear route for raising concerns.

Clients can raise service, data-protection or fundraising concerns by emailing matt@artsfunded.com with the essential facts and outcome sought.

Response process

Matt aims to acknowledge within two Working Days, investigate the relevant evidence and provide a reasoned final response within 10 Working Days.

Possible outcomes

Outcomes may include explanation, correction, re-performance, a process change, apology, proportionate contractual refund, suspension or termination.

Escalation

Data-protection concerns may be taken to the ICO. Eligible unresolved fundraising complaints may be taken through the relevant charity process and, where applicable, to the Fundraising Regulator.